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    How do your products ship? What is the turnaround time?

    The majority of our products will ship USPS First Class (unless breakable or multiple products ordered weigh in over 1 lb. then they will ship Priority Mail) If a different shipping method is preferred, please inquire for pricing. Turnaround time is roughly 2-3 days for retail orders & 2-4 days for wholesale orders.

    What if my product goes missing, is damaged, or my package is stolen? 

    We know, things can break in transit, sometimes items aren’t handled properly or things go missing, and unfortunately it’s impossible to completely avoid these rare incidents. Thankfully, we’ve partnered with Navidium to protect your purchases! Navidium ensures 100% coverage on your order. 

    This option will be automatically selected at checkout. You will have the option to deselect Navidium coverage, however, we will not be responsible for your package should it be lost or damaged. We highly recommend this option for every order, especially when purchasing breakable items such as our mugs. 

    Can you explain a little bit more about what Navidium is? 

    Absolutely! Navidium Shipping Protection is a form of full coverage shipping insurance. It covers items that are damaged, lost or stolen during transit. If any of these things occur, we will help you file a claim right away through a seamless filing process.  No more having to take that damaged package to the post office, PHEW!  Any issue is easily resolved and you get to work directly with Doe a Deer, no middleman!  Simply email hello@doeadeerdesign.com the following:

    1. Order #
    2. The email used to purchase your order
    3. Whether you are requesting a refund or replacement

    We want you to feel confident that your purchase is secure, so we hope you enjoy this new purchase safety option. 

    What happens if I deselect Navidium Shipping Protection and something does happen to my purchase? 

    Unfortunately if you deselect the Navidium Shipping Protection option, we do not issue refunds on lost or damaged packages. If an item is missing through USPS, please reach out to them at their main customer service number, 1(800) 275-8777, where they will need your tracking number which can be found in your shipping confirmation email. However, this does not guarantee that your item will be recovered.

    Questions? Contact us here