How do your products ship? What is the turnaround time?
The majority of our products will ship USPS First Class (unless breakable or multiple products ordered weigh in over 1 lb. then they will ship Priority Mail) If a different shipping method is preferred, please inquire for pricing. Turnaround time is roughly 2-3 days for retail orders & 2-4 days for wholesale orders.
What if my product goes missing, is damaged, or my package is stolen?
We know, things can break in transit, sometimes items aren’t handled properly or things go missing, and unfortunately it’s impossible to completely avoid these rare incidents. Thankfully, we’ve recently partnered with Route+ to protect your purchases! Route+ ensures 100% coverage on your order. It will typically only cost you around $.98 per order!
This option will be automatically selected at checkout. You will have the option to deselect Route+ coverage, however, we will not be responsible for your package should it be lost or damaged. We highly recommend this option for every order, especially when purchasing breakable items such as our mugs.
Can you explain a little bit more about what Route+ is?
Absolutely! Route+ is a form of full coverage shipping insurance. It covers items that are damaged, lost or stolen. If any of these things occur, Route+ will help you file a claim right away through a seamless filing process. No more having to take that damaged packaged to the post office, PHEW! Any issue will be easily resolved with just a few clicks, and Route+ will take it from there!
It also gives you real time visualization of all of your orders. We want you to feel confident that your purchase is secure, so we hope you enjoy this new purchase safety option.
What happens if I deselect Route+ and something does happen to my purchase?
Unfortunately if you deselect the Route+ insurance option, we do not issue refunds on lost or damaged packages. If an item is missing through USPS, please reach out to them at their main customer service number, 1(800) 275-8777, where they will need your tracking number which can be found in your shipping confirmation email. However, this does not guarantee that your item will be recovered.