Who is Doe A Deer?

Doe A Deer is a small, woman owned business located in rural Iowa. We have a passion for adorable, affordable home decor (mostly kitchen themed products)

Are all of your products locally made?

All of our products are hand illustrated and designed by owner, Regan. Our items are manufactured sustainably by several partners across the world. All of our products are packaged and shipped from our warehouse/studio in Stuart, Iowa.

How are your items printed?

Our towels and fabrics are printed with a direct-to-garment printing process. The design does not disappear after washing & just gets a more beautiful, vintage appearance with use!

Our Swedish dishcloths are screen-printed.

Our drinkware are digitally printed or screenprinted - no vinyl!

Do you have a storefront?

We do! Our flagship store opened in June of 2022. We are located at 105 NW 2nd Street (main street) in Stuart, Iowa. Our store is filled with all of our Doe A Deer products plus many fun compliments!

How do you quickly/easily brighten up your Doe A Deer Towels?
  1. Fill your sink/large container with equal parts bleach & warm water. (non-chlorine bleach is best)
  2. Add your favorite white Doe a Deer towels.
  3. Let them soak for an hour, stirring occasionally.
  4. Launder as normal!

This process should help remove/lighten stains & will also give them a brightened appearance!

How to remove stains from a Doe A Deer Towel?
  1. Mix a 2-to-1 ratio of baking soda and warm water in a bowl.  If you use one cup of baking soda, you’ll want to mix it with half a cup of water. (If you would like to change paste consistency, feel free to adjust the amount of water you use.)
  2. Apply the mixture to the stain before washing. 

I’ve also found if you use a Clorox Bleach Pen before washing, stains will typically come out as well!

What does it mean to purchase a pre-order?

Pre-order items can be something that we’ve sold out of and are waiting for more to come in, but are still taking orders on OR it could be an item that we’ve ordered but do not yet have in stock. Since these items are typically in high-demand, we allow you to pre-order so you don’t miss your chance when they do come back in stock! Just know that these items will take longer to receive than normal orders. We’ll usually mention in the product description when you can expect pre-orders to arrive. All items ordered with pre-order items will ship when the pre-order item arrives, so if you're in a hurry for your other items - please place 2 separate orders!

Shipping, Returns & Exchanges

We primarily ship with USPS or UPS. We always package up your order & get it out the door within 3 business days. PLEASE double check your shipping address prior to placing your order. We are not responsible for covering shipping on orders returned to us due to an incorrect address.

What if my product goes missing, is damaged, or my package is stolen? 

We know, things can break in transit, sometimes items aren’t handled properly or things go missing, and unfortunately it’s impossible to completely avoid these rare incidents. Thankfully, we’ve partnered with Navidium to protect your purchases! Navidium ensures 100% coverage on your order. 

This option will be automatically selected at checkout. You will have the option to deselect Navidium coverage, however, we will not be responsible for your package should it be lost, stolen or damaged. We highly recommend this option for every order, especially when purchasing breakable items such as our mugs. 

Can you explain a little bit more about what Navidium is? 

Absolutely! Navidium Shipping Protection is a form of full coverage shipping insurance. It covers items that are damaged, lost or stolen during transit. If any of these things occur, we will help you file a claim right away through a seamless filing process.  No more having to take that damaged package to the post office, PHEW!  Any issue is easily resolved and you get to work directly with Doe a Deer, no middleman!  Simply email orders@doeadeerdesign.com the following:

  1. Order #
  2. The email used to purchase your order
  3. Whether you are requesting a refund or replacement

We want you to feel confident that your purchase is secure, so we hope you enjoy this new purchase safety option. 

What happens if I deselect Navidium Shipping Protection and something does happen to my purchase? 

Unfortunately if you deselect the Navidium Shipping Protection option, we do not issue refunds on lost or damaged packages. If an item is missing through USPS, please reach out to them at their main customer service number, 1(800) 275-8777, where they will need your tracking number which can be found in your shipping confirmation email. However, this does not guarantee that your item will be recovered. 

If I'm local, is there a local pick up option to avoid shipping fees?

Well hello, fellow Iowan! You'll see the ability to select Local Pickup instead of choosing a shipping option at checkout. Make sure to check out with your email. We will be in touch when your order is ready for pick up!

Get in touch

Have questions about your order or just a general question?